COTA Announces Transit and Customer Service Hours in Observance of Christmas Day and New Year’s Day
In Observance of Christmas and New Year’s Day, the Central Ohio Transit Authority (COTA) is announcing adjusted holiday hours.
COTA Fixed-Route Bus Service – All bus lines will operate holiday service on Monday, Dec. 25 and Monday, Jan. 1, 2024. When COTA operates Holiday Service, transit lines operate on their Sunday schedules. Customers can plan their trip and pay using the Transit app or visit COTA.com.
Mainstream/Mainstream On-Demand – Mainstream service runs during regular hours during the holidays, but the Mainstream reservations department will be closed on Monday, Dec. 25 and Monday, Jan. 1. It will resume normal hours on Tuesday, Dec. 26 and Tuesday, Jan. 2. The Mainstream On-Demand call center will have reduced hours of 7 a.m. to 7 p.m. on Sunday, Dec. 24 through Monday Dec. 25, and Sunday Dec 31 through Monday, Jan 2.
COTA//Plus South Columbus – Service will run as scheduled on Christmas and New Year’s Day. Hours of operation are 5:30 a.m. to 8 p.m. seven days a week. Trips can only be requested through the COTA//Plus app on Christmas Day and New Year’s Day because COTA Customer Care will be closed.
COTA//Plus in Grove City & Westerville – No service on Christmas and New Year’s Day. Service resumes regular operation hours on Tuesday, Dec. 26 and Tuesday, Jan. 2.
COTA Customer Care – The call center will be closed on Monday, Dec. 25 and will reopen at 6 a.m. Tuesday, Dec. 26. It will be closed on Monday, Jan. 1 and will reopen at 6 a.m. on Tuesday, Jan. 2.
Customer Experience Center – The downtown location will be closed on Monday, Dec. 25. It will reopen at 8 a.m. on Tuesday, Dec. 26. The Customer Experience Center will be closed on Monday, Jan. 1 and will reopen at 8 a.m. on Tuesday, Jan. 2.
