Eligibility for Mobility Services is determined in compliance with the Americans with Disabilities Act (ADA). The ADA is a 1990 law prohibiting discrimination against persons with disabilities in the areas of employment, public accommodations and public services such as transportation.

The ADA considers fixed-route bus service to be “the primary mode of public transportation for everyone, including people with disabilities.” For this reason, all cities with fixed-route bus service must make the service accessible to individuals with disabilities and provide a comparable origin-to-destination or paratransit service for those who are unable to use the fixed-route bus service due to a disability.

In central Ohio, COTA Mainstream is the paratransit service. For eligible riders, Mobility Services provides three types of transportation services; Mainstream, Non-ADA Service and Will Call services to ensure all people have access to public transportation.

Mainstream Service

  • Traveling within ¾ mile of fixed-route and during fixed-route service hours
  • A shared-ride service scheduled in advance
  • Seven days prior and at least one day in advance

Non-ADA Service

  • Beyond ¾ mile of fixed-route but within COTA’s service area or outside of fixed-route service hours
  • A shared-ride service scheduled in advance
  • Scheduled in advance – at least 24 hours in advance of trip request time

Will Call Service

  • Transportation service for riders who receive ongoing, long-term medical treatments such as dialysis, radiation or chemotherapy
  • Same day service – at least one hour before every pickup

For more information, call COTA Mobility Services Department at 614-275-5828 or email paratransit@cota.com.