Mobility Services & Eligibility

COTA Mainstream On-Demand

COTA Mainstream On-Demand is powered by UZURV.This service will be the new Non-ADA trip provider and will launch May 6, 2019.
Customer Benefits:
• UZURV provides private, accessible, same day, non-stop,
door-to-door service.
• Reserve Non-ADA trips up to 30 days in advance.
• With UZURV you can request your favorite driver.
• Bring guests (space permitting), a Personal Care Attendant (PCA),
or a service animal

UZURV service hours are 7 days a week from
Monday – Friday 7:00 a.m. – 7:00 p.m.
Saturday and Sunday 8:00 a.m. – 7:00 p.m.
Trips may be scheduled at least two hours in advance or further in advance with greater flexibility. Call the UZURV Call Center at (614) 344-4488 or book online at UZURV.com/cota. You will need your Mainstream ADA I.D. client number available when scheduling your trip(s).
Call Center hours of operations are:
Monday – Friday 5:30 a.m. – 7:30 p.m.
Saturday and Sunday 7:30 a.m. – 7:30 p.m.

• Customer pays initial $5.00.
• COTA will pay up to an additional $15.00 of the cost of the trip.
• Any additional cost will be the customer’s responsibility.
(Cost of the trip is set during trip booking)
• Trip cost is determined by mileage.

Customers may pay with credit or debit cards. Mainstream tickets and Cash will not be accepted as payment.
All Mainstream customers must have their Mainstream ADA I.D. with them when riding the service

Mobility Services & Eligibility

Mobility Services – COTA Mainstream

COTA Mainstream is a shared-ride public transportation service providing origin-to-destination transportation for people whose functional limitations prevent them from riding COTA’s fixed-route buses for some or all of their trips.  To use COTA Mainstream, you must complete an application, attend an interview assessment and meet eligibility criteria for the service.  Once you complete the process the ADA Federal Law gives COTA twenty-one (21) days to render a decision and you will receive a status notification via U.S. mail.

The Americans with Disabilities Act (ADA) was signed into law in July 1990 to remove the physical barriers that have kept people with disabilities from fully participating in society.

The ADA considers fixed-route bus service to be “the primary mode of public transportation for everyone, including people with disabilities.”  Under the ADA, COTA Mainstream serves as a “safety net” for only those persons whose functional capacity imposed by their disability prevents them from riding the regular COTA bus.  Disability alone does not qualify a person to use COTA Mainstream under the ADA.

Service Area and Hours of Operation

COTA Mainstream ADA service area is defined as being within ¾ mile distance of a fixed-route bus line.  Hours of operation for both the origin and destination locations are the same as the hours of operation for fixed-route service.

Any origin or destination location more than ¾ of a mile from a fixed-route bus line or trips made outside of the fixed-route hours of operation in any area is considered to be Non-ADA.  Non-ADA service is provided upon space availability and is not a required service mandated by the Americans with Disabilities Act.

How do I apply for COTA Mainstream?

To apply for COTA Mainstream, an application must be completed. Download the Mobility Services Application or call Mobility Services at (614) 275-5828 to request the application be mailed, faxed or emailed.

Once you receive the application you must complete part 1 of your application. You must also have a specialist that oversees your currently functional limitation(s) that prevent you from using the fixed route bus complete part 2 of the application. After both parts have been completed call (614) 275-5833 to schedule an appointment to attend an interview/functional assessment. All applicants must bring their completed application with them at the time of their appointment. All assessments are conducted at the Mobility Services Facility located at 1330 Fields Ave.

All new applicants and re-certifying customers must bring their current valid photo ID at the time of their interview assessment appointment.

Applicants must bring the mobility aid that they normally use when traveling. (cane, walker, etc.)

It is important to note when re-certifying, an applicant may experience a lapse in service if they do not keep their assessment appointment or fail to complete the entire process by their expiration date.

How do I schedule a COTA Mainstream trip?

The following are ways all qualified COTA Mainstream riders may schedule their trips:

  • Call the Reservations Department at (614) 272-3033 or TTY at (614) 272-3030.
    • Reservation hours are Monday – Friday, 7:00 a.m. – 6:00 p.m., Saturday and Sunday, 8:00 a.m. – 6:00 p.m.
  • *Email trip reservations – Click here to submit an EMAIL RESERVATION
  • *Faxing trip reservations at (614) 272-3018

*Please note:  If you are scheduling a trip for next day service, emailed and faxed trip reservations must be received ½ hour prior to the Reservations Department close of business hours.

COTA Mainstream Fares

  • ADA trips – $3.50 per one way
  • Non-ADA trips – $5.00 per one way

Acceptable payments for COTA Mainstream trips include:

  • Cash (exact change)
  • COTA Mainstream ticket (valued at $3.50 per ticket)
  • COTA Mainstream monthly Pass ($105.00 per month)

COTA Mainstream tickets and Monthly Passes may be purchased at COTA’s Administrative Building in the Pass Sales Department located at 33 N. High Street or by calling (614) 228-4123.

For more information about COTA Mainstream, call COTA Mobility Services Department at (614) 275-5828 or email paratransit@cota.com.

All qualified COTA Mainstream customers may also download the Accessible Services Guide for Paratransit Users to learn more about the rules and guidelines for riding the service.


COTA offers free, personalized, one-one-one or group training for individuals who want to learn how to ride COTA fixed-route buses.  –  Our Travel Trainer will help you plan trips using the easiest and safest bus routes.  For more information on travel training, call (614) 308-4355.


The Central Ohio Transit Authority (COTA) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services.

The ADA prohibits discrimination against an individual with a disability in connection with the provision of transportation service.  {§ 37.5(a)}

Any person who believes he or she has been discriminated against on the basis of a disability may file a formal complaint with COTA no later than 180 calendar days after the alleged discrimination occurred by filling out COTA’s ADA Complaint Form  and forwarding the completed form by Electronic mail or postal service to:

Central Ohio Transit Authority
Attn: ADA Coordinator
33 North High Street
Columbus, OH 43215

Complaints may also be taken by phone at (614) 228-1776, 6 a.m. – 8 p.m. Monday-Friday, and 8 a.m. – 6 p.m. Saturday-Sunday.

If you have any questions regarding COTA’s ADA policy you may contact COTA’s ADA Coordinator by email or by phone at (614) 308-4338, or at 33 N. High St., Columbus, OH 43215, Attn: ADA Coordinator